Business Information
Cancellation and Refund Policy
This policy explains how Lyra Enterprises handles order cancellation requests, payment reversals and refunds for website orders paid through Razorpay.
Effective date: March 21, 2026
Order Cancellation
Customers may request cancellation before the product is dispatched. Once an order has been dispatched, cancellation may not be possible.
Custom and Bulk Orders
Orders involving bulk quantities, custom configurations, institution-specific branding or special procurement may not be eligible for cancellation once production or sourcing has started.
Refund Eligibility
- If payment is received but the order cannot be fulfilled by Lyra Enterprises, the amount paid will be refunded.
- If a duplicate payment is made for the same order, the excess amount will be refunded after verification.
- If a cancellation request is approved before dispatch, the paid amount may be refunded after deducting any applicable processing or committed procurement cost.
Refund Timeline
Approved refunds are generally processed within 7 to 10 business days to the original payment source, subject to Razorpay, bank and card network timelines.
Non-Refundable Situations
- Products damaged due to improper installation, misuse or unauthorized modification
- Delays caused by incomplete customer information or site-readiness issues
- Bulk or customized orders after manufacturing or dispatch has begun
How to Request Cancellation or Refund
Email sales@lyraenterprise.co.in or call +91-81223 78860 with your order ID, payment ID, contact details and reason for the request.
Need help with an order?
Contact Lyra Enterprises at +91-81223 78860 or sales@lyraenterprise.co.in.